Privacy Policy (Privacy Notice)

1. Who we are

BA Studios ("we", "us") is a brand and digital studio based in Birmingham, United Kingdom.

Data controller: BA Studios

Address: 10 Sampson Rd N, Birmingham, B11 1BL, United Kingdom

Email: hala@bastudios.co

Phone/WhatsApp: +44 7389 143449

2. What this notice covers

This notice explains how we collect, use, and protect personal information when you:

• visit our website;
• message us (including WhatsApp);
• submit an enquiry form;
• book a check-up/call;
• work with us as a client, supplier, or partner.

3. The information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details (name, email address, phone number, company name, job title).
• Enquiry details (your message, goals, timeline, and any budget range you choose to share).
• Business communications (emails, call notes, WhatsApp messages).
• Usage data (pages visited, device/browser information, approximate location), where analytics are enabled.

We do not intentionally collect special category data (such as health, religion, or political opinions). Please avoid sharing it with us.

4. How we use your information

We use your information to:

• respond to enquiries and provide the free business check-up;
• prepare proposals, scopes, and project communications;
• deliver services and manage the client relationship;
• improve our website and marketing performance (where permitted);
• comply with legal and regulatory obligations.

5. Lawful bases for processing (UK GDPR)

We rely on one or more of the following legal bases, depending on the context:

• Legitimate interests (running our business and responding to enquiries).
• Contract (to deliver requested or agreed services).
• Consent (for non-essential cookies and, where applicable, marketing).
• Legal obligation (accounting, tax, and compliance requirements).

6. Marketing

If we send marketing communications, you can opt out at any time by contacting us at hala@bastudios.co. Where we rely on consent, you can withdraw consent at any time.

7. Who we share data with

We may share your information with trusted service providers where necessary to operate our business, for example:

• Website hosting and website tools (e.g., Webflow).
• Analytics providers (e.g., Google Analytics), if enabled.
• CRM, scheduling, and communication tools, if enabled.
• Professional advisers (accountants or solicitors) where required.

We do not sell your personal information.

8. International transfers

Some service providers may process information outside the UK. Where this happens, we use appropriate safeguards (such as adequacy regulations or standard contractual clauses) to protect your information.

9. How long we keep your data

We keep personal information only as long as necessary for the purposes described above:

• Enquiries: typically 12 to 24 months after the last interaction (unless you become a client).
• Client/project records: typically 6 years after completion for accounting and legal purposes.

We may keep information longer if required by law or to establish, exercise, or defend legal claims.

10. Your rights

You may have rights under UK data protection law, including the right to access, correct, delete, restrict, or object to certain processing.

To make a request, email hala@bastudios.co. We may need to verify your identity before responding.

11. Complaints

If you have concerns, please contact us first and we will try to resolve them. You also have the right to complain to the UK data protection regulator (the Information Commissioner’s Office).

12. Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure.

13. Changes to this notice

We may update this notice from time to time. The "Last updated" date at the top will show when changes were made.

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